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Shipping Policy 

We use USPS Priority shipping. Shipping is FREE if your order is over $75. Orders are handmade and created between 3-4 days of ordering  (Monday-Friday) after order is received and processed It may take 2-3 business days to be delivered. ï»¿Illinois residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. 

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Lost/Stolen Packages

KenScentuals  is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

International Shipping

At the moment we do not offer International Shipping.

Do You Have a Return or Request for Refund 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 10 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Fill out and submit the form. We will get back to you within 3-5 business days.

Thanks for submitting!

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